Pairing a Player
This guide explains how to pair a new player device with your SmarterSign account, allowing you to manage and deploy content to the device.
Before You Begin
Before pairing a new player, ensure that:
- Your player device is set up and connected to a display
- The SmarterSign Player software is installed on the device
- The player has an active internet connection
- You have administrator access to your SmarterSign account
Pairing a Player Step by Step
Pairing a SmarterSign Player is a simple process. Once your SmarterSign Player is running you should see a paring code like the following image on your display. Please note that this will only be seen if the SmarterSign Player is running, is connected to the Internet, and is not already paired in the SmarterSign system.
Here's how you do it
- Click on the PAIR NOW button
for the Player you wish to pair - Enter the pairing code into SmarterSign Manager and click the PAIR PLAYER button
- Your SmarterSign Player should now be paired and you should see a green status
within a few second next to the status
Troubleshooting Pairing Issues
Pairing Code Not Displaying
- Restart the player application
- Verify internet connectivity
- Make sure you don't have a firewall set that is blocking communication to the Internet.
- Reinstall the player software if necessary
In some cases you may be on a network with restrictions that you can't see. In these cases you should contact your IT department to see if they can assist.
Pairing Code Not Accepted
- Double-check that you're entering the correct code. The pairing codes are case sensitive and must be entered precisely.
- If you are still experiencing issues contact SmarterSign at support@smartersign.com
After Pairing
Once your player is successfully paired you can now do the following:
- Configure your screen settings for this Player
- Assign the player to watch the channel you want with the CHANNEL drop-down
Unpairing a Player
If you need to remove a player from your account:
- In SmarterSign Manager, go to My Digital Signs
- Find the Player you want to unpair
- Click on the settings button
to open the settings controls for this Player - Click on the UNPAIR PLAYER button. This will unpair the player license and allow this device to be used with a different Player license.